Privacy Policy

1. Introduction

Welcome to Pixen AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Pixen AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, username, and password.
• Profile Information: Any profile information you choose to provide, such as profile pictures or display names.
• User Content: Photos and images you upload to the App for processing with our AI templates.
• Payment Information: If you purchase credits or subscriptions, payment information is processed through secure third-party payment processors. We do not store your full payment card details.

2.2 Face Data Collection and Processing

Important Information About Face Data:

• What Face Data We Collect: When you upload photos containing facial features, our App processes facial data to generate AI-powered images and videos using our templates.
• How Face Data Is Used: Face data is used exclusively for the purpose of generating personalized AI images and videos. The processing occurs temporarily in memory during the generation process.
• We Do NOT Store Face Data: Your photos containing face data are processed for AI image generation only and are NOT stored on our servers. Once the AI generation is complete, the facial data is immediately discarded from our systems.
• No Third-Party Sharing: We do not share, sell, or transfer your face data to any third-party services. All facial processing occurs within our secure, isolated processing environment.
• Data Retention: Face data is retained only for the duration of the active generation process (typically seconds to minutes) and is automatically deleted immediately after generation completion. We maintain zero permanent storage of facial biometric data.
• User Control: You have complete control over what photos you upload. You can delete your generated images at any time through the App, and your original photos are never stored on our servers.

2.3 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you interact with the App, including features used, templates selected, and generation history.
• Log Data: IP address, access times, app crashes, and performance data.
• Location Data: We may collect approximate location data if you grant permission, though this is not required for App functionality.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our App and services
• Process your image and video generation requests using AI templates
• Manage your account, credits, and subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Use

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share limited information with third-party service providers who perform services on our behalf, including:

• AI Processing: For AI-powered image and video generation (Note: Face data is NOT shared with any third parties and is processed exclusively within our secure infrastructure)
• Payment Processors: For processing subscription and credit purchases (only payment-related information, never face data or photos)
• Analytics Providers: For understanding App usage and performance (only anonymized usage statistics, never personal photos or face data)

Important: Your photos and face data are NEVER shared with third-party service providers. All facial recognition and processing occurs within our own secure infrastructure without external transmission.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and authorization systems
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (you may still receive essential service-related messages)
• Account Settings: Update your account information and preferences through the App settings

To exercise these rights, please contact us at the email address provided in the "Contact Us" section below.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.

9. Data Retention

Face Data Retention: As stated in Section 2.2, face data and photos containing facial features are NOT stored on our servers. They are processed temporarily in memory only during the active AI generation process and are immediately and permanently deleted upon completion. There is zero retention period for facial biometric data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: